If you have a question regarding an order already placed, please include your Order Number and the recipient's LAST name for faster service.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in different seasons. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.